Banksia Park Puppies have opened a new Puppy Information Centre in Melbourne to provide exceptional customer service to our Banksia Park Puppies families.

We have been wanting to open up this type of Centre for a few years, but had been waiting to see the outcome of changing Legislation in Victoria. We are happy to now announce that not only are we providing a first-class puppy pick up experience, but that our Puppy Information Centre also complies with the new Legislation passed in Victoria in 2017.

What happens at the Puppy Information Centre?

Our Banksia Park Puppies Information Centre is strictly involved in only the consultation and support process, as well as the handing over of our Banksia Park Puppies to their new families. Puppies are not kept or homed at the Information Centre but instead safely delivered to the puppy-friendly facility via a climate controlled van and only on designated ‘Meet & Greet’ pick up days. Unfortunately for families who want to visit their puppy prior to purchase; there are never any ‘available’ puppies at our Puppy Information Centre, the puppies there are already sold and ready to be adopted by their new families on the same day they arrive at the Centre.

This means that ‘Meet and Greet’ pick-up times are by appointment only and held on the designated delivery days. If for some reason a puppy owner does not want to follow through with the adoption of their chosen puppy at their Meet and Greet time, then that puppy will be transported back to our Banksia Park Puppies breeding facility in Stradbroke, Victoria.

Why do we have Puppy Pick-ups at our Puppy Information Centre?

At our breeding facility in Stradbroke, Victoria we prefer to focus on looking after our parents and puppies through ensuring they are happy and healthy and socialised. If we were to introduce selling puppies directly from our property in Gippsland, we feel that our time and energy would be spread between both tasks which may cause a lapse in our focus on the health as a priority at Banksia Park Puppies. We believe that is best for the health and happiness of our dogs at Banksia Park Puppies that we focus our attention and resources on raising them and producing the best puppies in Australia. That is why we have a wonderful team in Melbourne to focus Puppy Consulting. They are very experienced at what they do and focus on delivering the exceptional customer service that we know you deserve.
It is also convenient that our consulting team are located in Melbourne. This means that most customers can easily visit our Puppy Information Centre to talk to our team and pick-up their puppy. It is also close to the Melbourne airport making it efficient for the team to safely fly our puppies to Interstate families!

When you contact our Information Centre via phone 1300 255 277 or email you’ll be in contact with one of our friendly Puppy Consultants, Nick, Steve, Kate, Ally and Charlotte The team has many years of experience consulting our customers before, during and after the puppy purchasing process.
They have invaluable knowledge when it comes to all of our puppy breeds and they know how to help you choose your perfect puppy.

Our Banksia Park Puppies Information Centre is located at:
3 Eustace Close
Chirnside Park
Victoria
Visits welcome by appointment only.